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  #11 (permalink) Old
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Default Re: Let's Figure This Out and Get Rich Together - 05-06-2008, 12:58 AM

Great thread Bruce, and some thought-provoking responses. Thanks!

There was a good article in business week a few years back that shed some light on this. Here are some excerpts...

Quote:
BW 50: Coach's Split Personality How the retailer manages to keep both fashionistas and outlet shoppers happy

Coach has expertly managed its brand to reinforce that upscale image. But fashionistas like Martin might be shocked to learn that the fastest-growing part of Coach's business these days is the factory store. That's where Coach sells off last season's accessories or irregular products at discounts of about a quarter off. Sales in those outlets grew 36% in the past quarter, vs. 14% in full-price stores. Overall, quarterly sales grew 30%, to $449 million, and earnings jumped 48%. Coach's torrid growth streak helped earn it the No. 17 spot on the BusinessWeek 50 list of top corporate performers...

(Coach has) developed a strategy that strictly separates fashion-forward Coach fans from the ones who love snapping up out-of-date gear on the cheap. The company's 85 factory outlets are normally located at least an hour's drive or 60 miles from its 199 full-price stores.

Because Coach never offers discounts in its regular stores or via the Web -- and doesn't allow department stores to mark down Coach goods either -- those who want bargain-priced products can get them only at outlets. And they won't get access to the latest products, which are rolled out each month in regular stores. Instead, they get discontinued models or older styles that are manufactured specifically for outlets. "It allows [Coach] to dispose of items that don't work, in a very different channel," says Kurt Barnard, president of Barnard Retail Consulting Group.
BW 50: Coach's Split Personality
We were actually on the phone with a client just today and this very thing was brought up. He has a product that can be marketed to the biz-opp crowd and also to more wealthy prospects, but there has to be perceived separation between the two or the strategy will fail.

A lot of other good insights in the BW article and also in the comments from Coach loyalists.


Andy Catsimanes
Vice President, Marketing and Operations
Michel Fortin's Success Doctor
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Default Re: Let's Figure This Out and Get Rich Together - 05-06-2008, 01:07 AM

Funny you mention handbags/purses considering I just
spoke with my girlfriend an hour ago and she sold 3 purses
today for a total of $2500.

If I'm gonna buy any bag for $800 a pop it better have
lot's of illegal stuff in that bag.
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Default Re: Let's Figure This Out and Get Rich Together - 05-06-2008, 01:10 AM

Quote:
Originally Posted by Nebulousx View Post
But then they die. Coach is booming. I guess that's what's so cool. They create this demand WITHOUT scarcity.
As Moffatt said, if you do a product launch right things might slow down a little, but they don't die. I'm guessing Coach might have a similar effect when they launch a new outlet store, pandemonium on launch day then a regular "line up around the building" flow of customers going forward.

Reading the except from that article, it looks like Coach do have some scarcity. There are half as many outlet stores and they're an hour away from the other stores...

So while the products might be sewn together and spit out of the factory as fast as those little children's fingers can move, the actual stores themselves are what's scarce.
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Default Re: Let's Figure This Out and Get Rich Together - 05-06-2008, 01:59 AM

Quote:
Originally Posted by Kyle Tully View Post
Reading the except from that article, it looks like Coach do have some scarcity. There are half as many outlet stores and they're an hour away from the other stores...

So while the products might be sewn together and spit out of the factory as fast as those little children's fingers can move, the actual stores themselves are what's scarce.
And you're segregating your market. From the comments on the article...

Quote:
(P)rofessional moms want the quality, but will travel to their outlets to get lower price. Who cares if it is "last year" style, Coach is Coach.


Andy Catsimanes
Vice President, Marketing and Operations
Michel Fortin's Success Doctor
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Default Re: Let's Figure This Out and Get Rich Together - 05-06-2008, 09:18 AM

Neb, I'm just finishing a book called Deluxe - How Luxury Lost Its Luster by Dana Thomas. Chapter 6 ("It's In The Bag") goes into great depth about the luxury handbag industry. Coach, of course, is talked about for a few pages.





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Default Re: Let's Figure This Out and Get Rich Together - 05-06-2008, 12:11 PM

Another reminder of how lucky I am. My wife's never even heard of Coach, and her favorite word is "Clearance."


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Default Re: Let's Figure This Out and Get Rich Together - 05-06-2008, 12:31 PM

Quote:
Originally Posted by Andy Catsimanes View Post
Another reminder of how lucky I am. My wife's never even heard of Coach, and her favorite word is "Clearance."
Same thing with my wife. If she spends money on herself, I'm in shock. Problem is - if I spend money on myself, she goes into shock.
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Default Re: Let's Figure This Out and Get Rich Together - 05-06-2008, 01:51 PM

Good point re need for approval and status symbol, that's what they are. I buy my wife Coach bags, Louis Vitton and Burburry bags all the time, like the diamonds from Tiffanys, and I have absolutely Zero appreciation for any of it. Why spend a bundle on a rock, or a bag that you can get something just as good at walmart almost from etc?

Now get me to Sears and craftsman tools, and now we're talking. Practical stuff that'll last a lifetime and won't break the bank. Or a Jura capresso machine for 1k which I bought so I get fresh espresso every day. Practical. Or my "Xenon" female talking pinball machine in the basement, it's fun. Cost me 1200 on ebay. That or 2 LV bags? No comparison. Pinball Wins.

But rocks, bags (and don't get me started on the $150/bottle face cream I buy for her!)... I just don't get the appeal.

Jason lol had me laughing again.

I guess it's all about demographics and what appeals to each market. I ask my wife, "really do you think that bag is worth $600? Wholesale from China it cost $18 tops.". Doesn't faze her. She doesn't agree. But that's ok, as long as she doesn't complain about the 10+K I spend on amazon each year on books etc, I won't complain about her "VIP Status at Tiffany's" or the bags etc I get for her - she's worth it. But still, I don't get it. I'll spend $300-$500 on MontBlanc pens because I write my copy longhand with it, and thousands on video stuff, for my business. But handbags? Diamonds? hmm.

-k


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Default Re: Let's Figure This Out and Get Rich Together - 05-06-2008, 02:02 PM

Hey Ken, I object. Don't rag on the diamonds. They last longer than tools. They transcend time.

Coach has been around since the turn of the century. OK, not that early but almost. Image and very minimalist advertising catapult the brand. Everyone likes a status symbol.
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Default Re: Let's Figure This Out and Get Rich Together - 05-06-2008, 03:07 PM

I'd be selling the bags rather than an info product.

The customer list itself would be pure gold. The up-sells and cross-sells one could do would yield amazing profits.


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Author of "Killer Techniques to Succeed with Newspaper, Magazine and Yellow Page Advertising" http://www.bignoisemarketing.com/mikesbook.html
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