Hi Jane,
Quote:
|
Some people believe that you have to be good at sales to be a good copywriter, and some people believe that you have to be good at writing to be a good copywriter.
|
I do believe that both of these notions are true - to an extent. Let's define "good at sales". Does that mean being able to stand face-to-face with an ornery, penny-pinching customer at a car dealership and send them home in a brand-new Cadillac? Does that mean you're fast-talking, quick-thinking, and able to deliver a breathless sales pitch that will leave a room of businessmen begging for more?
If that's what being good at sales means, then I am not good at sales. Nor will I ever be. When I worked as a cashier at a department store as a teen, we were pushed and pressured to get customers to open up charge accounts. In 3 years, I succeeded in bringing exactly one charge account to the table. Why? Because when the customer said "No, thank you.", I said "No problem." and that was that. I am not a good face-to-face sales person because I am uncomfortable looking people in the eye and trying to manipulate or push them. In truth, I am an introvert.
Does that mean I can't write a good sales letter? Hell no. When it's just me and my laptop, I can be anybody I want to be. I can become that "don't-take-no-for-an-answer" salesperson and find my audience's hot buttons - and push them. Because I've been studying this medium, I'm learning how to structure a message in just the right way. Sales is more than just being charismatic and in-your-face ... it's knowing the psychology behind consumerism: why consumers buy, what gets them excited, what draws them into the message and gives them that feeling that you're on their level, know what they need, and can deliver on your promises.
If you don't know jack about psychology and human behavior, all of the schmoozing in the world isn't going to get you very far.
No one will ever be able to convince me that to be a
great copywriter - even writing sales-oriented material - you don't have to be able to write. I absolutely, unequivocally do not believe that. I have seen the difference between stilted, colorless sales letters and letters that have wonderful rhythm; carrying the reader down the page like water flowing through a stream.
Yes, rhythm. All good writing must have it. If you come upon a really excellent piece of work, you can almost hear the music in it.
Does one have to be James Joyce to be a copywriter? Well of course not. But you should know - or learn - how to craft your message in a way that it provides the maximum impact. You should know how to orchestrate rhythm in your piece and how to pick just the right words and phrases to make it 'pop'.
And no, I am not saying that the grammar always needs to be proper; that's not my point. I am simply saying that your sales letter, web copy, direct mail piece, etc. has to FLOW and it has to resonate with the reader. If it's choppy and forced and lifeless, chances are you'll lose the reader and thus lose the sale.
I believe that if you know how to write well, it will be an asset to you when you write copy. I also believe that you need to be "in-tune" with the world around you, because it changes rapidly. While certain core "rules" of selling might retain their effectiveness over the years, your audiences
will change, and tactics that worked 25 years ago just might not have the same impact today.
And Jane, you're right - it ultimately depends on the product or services, and the audience at the other end. Writing a sales letter for a product which enhances your golf game is obviously a very different animal than writing web copy for a healthcare site.
I just feel that if you (the general "you", not you specifically) choose to take on both types of projects in your career, you must be flexible in your viewpoints. Although certain theories and methods might work well in a variety of mediums, to restrict yourself to one or the other school of thought, in my opinion, will just do you a disservice in the end.